The installation of your new print solution is merely the start, or continuation, of our close working relationship.
Logical prides itself in its dedicated service division offering local support and proactive maintenance across the north of Scotland.
To reassure you that you’re in the safest hands our service and account management teams have a combined industry experience of in excess of 150-years and are committed to exceeding your requirements.
Colin Smith, who heads up the division, has 30+ years industry experience alone including various management positions; ensures that we consistently meet our high standards of service provision.
All of our engineers are trained to the highest manufacturer standards and can respond to a call in 4-hours. We are now also a partner with GTS Direct who service our many clients throughout Shetland.
Ongoing service, support and customer satisfaction is of paramount importance to us and what we do and, as such, we have invested heavily in this resource. Our service division now includes:
- Warehouse, workshop and toner & consumable storage facilities at our new head office premises based in Walker Road, Inverness
- Call logging and comprehensive support via our friendly, Inverness-based team with local routing of engineers
- The implementation of our free, new Data Collection Remote Management solution.
- Inverness-based logistic scheduling, invoicing, administration and customer care